All orders will ship within 48 hours of purchase excluding holidays and non business days. If an item is on back order you will know this prior to ordering the product. Once a product is put into your cart, it will have *** in red noting that it is not instock. At times, an item can show that it is in stock, but infact the system has not yet updated to show that it is out of stock. Please provide accurate information for shipping and billing as this will aid MICHHelmet.com in getting your purchase to you quickly.
We inspect each product that comes into our inventory. We also inspect each product before we package and ship to you. Occasionally something may slip past us. If you receive the wrong product, we ask that you package the product in the manner in which you received it and we will have it picked up at no cost to you (US orders only). We will then send out the correct item to you at no additional charge for shipping. We make good on our mistakes. If you order something, receive it and wish to return it for any reason, you must package the product in the manner in which it was received. You are responsible for all shipping charges and a 20% restocking fee. If an order is going to a P.O. Box, APO or International address it cannot have a tracking lable placed on the package, We are not responsible for any missed deliveries, non deliveries, damaged or other wise. Once a package leaves MICHHelmet.com the product(s) are no longer our responsibliliy and all claims must be filed with USPS, Fed Ex, UPS or applicable carrier by the customer. At that point the product can be reordered. Orders are not insured by MICHHELMET.com, if a customer wishes to have a package insured, they must contact MICHHELMET.com directly to pay for insurance and make there request.
